Heating & cooling help in Memphis

Hot, humid summers keep air conditioners running for months, so problems show up fast. We connect Memphis-area homeowners and renters with independent local HVAC providers. The referral is free.

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Gas smell or carbon monoxide alarm?

Leave the home now with everyone, including pets. Don't flip switches or use the thermostat. From outside, call 911 or your gas utility's emergency line. Don't go back in until responders say it's safe (EPA: Carbon monoxide and indoor air quality).

Call right away for

No heat during freezing weather, especially with babies, older adults or anyone with health conditions in the home
No air conditioning during extreme heat for someone at higher risk of heat illness. If anyone shows signs of heat stroke, call 911 (Ready.gov: Extreme heat).
Burning or electrical smells, smoke or sparks from the furnace or air handler. Turn the system off at the thermostat and call 911 if there's any sign of fire.
Water leaking from the furnace or indoor AC unit onto floors or ceilings

Common jobs

Furnace not heating: check the thermostat setting and batteries, the breaker or furnace switch, and the filter before calling.
AC not cooling: a dirty filter or iced-over coil is common. Turn cooling off and let ice melt; a provider can check refrigerant and airflow.
Heat pumps: repair, defrost problems and replacement.
Tune-ups: a check before the heating or cooling season can catch problems early (ENERGY STAR: Heating & cooling guide).
Replacement: get a written quote that lists equipment model, efficiency rating and what's included.

Memphis weather and your system

Memphis summers are hot and humid. An AC system that's undersized or low on refrigerant can struggle to keep up and to pull moisture out of the air. See Ready.gov: Winter weather.

Questions to ask before you hire

Are you licensed in Tennessee and insured? Can I see proof?
Will I get a written estimate before work starts?
Will you pull any required permit for a replacement?
What warranty covers parts and labor?

In Tennessee, check an HVAC contractor's credentials with the Tennessee Board for Licensing Contractors (license search). Equipment replacement may need a permit. Ask your provider, or check with Develop 901 Construction Enforcement (Memphis & Shelby County).

Disclosure: Memphis Home Pros is a free referral service, not a contractor. We connect callers with independent local providers who participate in our network. We may receive compensation from providers. We don't perform work, endorse or guarantee any provider. Always check licensing and insurance and get a written estimate.